Customer Service Delivery

  • Customer Relationship Management: Dedicated CRM Individual assigned to each Employer
  • Quarterly Statements Delivery
  • Electronic Mailing of Statements
  • SMS Alert
  • Telephone Call-in Service to speak to Sigma individual
  • Automated telephone response to obtain account balances
  • Walk-in Service
  • Mail-in Service (E-Mails and Surface Mails)
  • Website, including daily Unit Price and ability to obtain account details
  • Customer Forums
  • Bio Detail Update